Refund & Cancellation Policy

At ALORÉA PERFUMES, customer satisfaction is important to us. Due to the nature of fragrance products, the following policy applies:

Order Cancellation

• Orders can be cancelled before dispatch only.

• Once shipped, orders cannot be cancelled.

Returns & Refunds

Due to hygiene and safety reasons:

• Opened or used perfumes are NOT eligible for return or refund.

• Refunds or replacements are provided only if:

  • Wrong product delivered

  • Product damaged during transit

  • Manufacturing defect

Return Process

• Report issues within 48 hours of delivery

• Email us with order ID and clear images/videos of the issue

• Approved refunds will be processed to the original payment method within 7–10 business days

Non-Refundable Items

• Opened products

• Used products

• Products damaged due to improper handling by the customer